Reactive Maintenance

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 At Aldermans Property Services, we deliver professional reactive maintenance services for residential, commercial and mixed-use properties across London and the Home Counties.

We support managing agents, freeholders, Resident Management Companies (RMCs), surveyors and schools, responding efficiently to day-to-day maintenance issues, urgent repairs and unplanned works.

With 200+ live property service contracts in place and experience working with over 75 managing agents, we understand the importance of timely attendance, clear communication and accountable delivery when reactive issues arise.

Reactive maintenance often requires more than one trade. To ensure works are carried out efficiently and to a consistent standard, we have access to a full range of qualified and accredited trades, enabling us to manage a wide variety of maintenance requirements under one coordinated service.

Trades We Regularly Engage

• General builders
   
• Groundworkers and external works contractors
   
• Bricklayers and masonry specialists
   
• Carpenters and joiners
   
• Qualified electricians
   
• Qualified plumbers
   
• Heating engineers
   
• Roofing specialists (flat and pitched roofing)
   
• Waterproofing and temporary weatherproofing specialists
   
• Plasterers and renderers
   
• Decorators
   
• Drainage and ground drainage specialists
   
• Glazing and window repair specialists
   
• Locksmiths and door entry specialists
   
• Fire door and passive fire protection specialists
   
• Fencing and external works contractors
   

This multi-trade approach reduces delays, avoids the need for multiple contractors and provides managing agents with a single point of contact.

All specialist trades engaged through Aldermans Property Services hold the relevant qualifications, certifications and accreditations appropriate to their discipline, including (where applicable):

• NICEIC (or equivalent) certification for electrical works
   
• Gas Safe registration for gas and heating works
   
• NVQs or equivalent recognised trade qualifications
   
• Valid Public Liability and Employers’ Liability insurance
   
• Compliance with current building regulations and industry standards
   

All works are delivered within our CHAS Elite accredited health and safety framework, with risk assessments and method statements (RAMS) provided as required.

Our reactive maintenance service is built around clarity and communication, ensuring managing agents and clients are kept informed throughout.

This includes:

• Prompt attendance once instructed
   
• Safe making-good or temporary works where required
   
• Clear reporting of findings and actions taken
   
• Photographic records where appropriate
   
• Practical recommendations for permanent repair solutions
   

Where issues fall outside the scope of immediate reactive repair, we provide clear advice and follow-on recommendations, helping clients plan next steps effectively.

We are experienced in delivering reactive maintenance works within occupied residential and commercial buildings.

Our operatives and trades work with consideration for:

• Resident safety and access
   
• Noise and disruption
   
• Shared communal environments
   
• Site-specific rules and management procedures
   

This ensures issues are addressed efficiently while maintaining a professional and respectful presence on site.

Health and safety is central to our reactive maintenance operations.

• CHAS Elite accredited
   
• Risk assessments and method statements available
   
• Fully trained operatives and accredited specialist trades
   
• Appropriate PPE and safe systems of work
   
• Compliance with statutory and site-specific requirements
   

This provides reassurance to managing agents, freeholders, surveyors and schools that works are carried out safely, responsibly and compliantly.

Our reactive maintenance services are provided for:

• Managing agents
   
• Freeholders
   
• Resident Management Companies (RMCs)
   
• Housing associations
   
• Schools and educational facilities
   
• Commercial and mixed-use developments
   

Clients rely on us for dependable attendance, professional conduct and accountable delivery.

✔ Trusted by 75+ managing agents
✔ 200+ live property service contracts across London & the Home Counties
✔ Access to a full range of qualified and accredited trades
✔ CHAS Elite accredited health & safety systems
✔ Clear communication and professional reporting
✔ Single point of contact for multi-trade reactive works

If you require reactive maintenance services, we would be pleased to assist.

Contact us today to arrange attendance or to discuss your requirements.