Reactive Maintenance

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Reactive Maintenance Contractor for Managed Buildings

Aldermans Property Services delivers professional reactive maintenance for residential, commercial and mixed-use properties across London and the Home Counties. We support managing agents, freeholders, Resident Management Companies (RMCs), surveyors and schools — responding efficiently to day-to-day maintenance issues, urgent repairs and unplanned works.

With 200+ live property service contracts and over 75 managing agents relying on us, we understand what matters when something goes wrong on site: timely attendance, clear communication and accountable delivery.

One Contractor, Every Trade

Reactive issues rarely respect trade boundaries — a leak becomes a ceiling repair, then redecoration. Aldermans provides full multi-trade cover under one instruction and one point of contact: building repairs, carpentry, plumbing, heating, electrics, roofing and waterproofing, plastering and decoration, drainage, glazing, locks and door entry, fire doors and passive fire protection, fencing and external works. You raise the job once; we manage everything through to completion and report back with photographs.

How Quickly We Attend

Urgent issues affecting safety, security or water ingress are prioritised for same-day or next-day attendance and safe making-good. Routine repairs are typically attended within 24–48 hours of instruction. Out of hours, calls go direct to the business owner's mobile — not a call centre queue.

Clear Reporting, Start to Finish

Our reactive service is built around keeping you informed, so you can update leaseholders and clients with confidence:

• Prompt attendance once instructed
• Safe making-good or temporary works where required
• Clear reporting of findings and actions taken
• Photographic records before and after works
• Practical recommendations for permanent repair solutions

Where an issue falls outside the scope of immediate repair, we provide straightforward advice and follow-on recommendations so you can plan next steps — including a written quotation for permanent works where needed.

Working Safely in Occupied Buildings

Most of our reactive work takes place in occupied residential and commercial buildings. Our operatives work with consideration for resident safety and access, noise and disruption, shared communal environments, and each site's own rules and management procedures — resolving issues efficiently while maintaining a professional, respectful presence on site.

Qualified, Compliant, Insured

All works are delivered by qualified operatives holding the certifications their discipline requires — NICEIC-certified electrical work, Gas Safe-registered heating work, and recognised trade qualifications throughout — within our CHAS Elite accredited health and safety framework. Risk assessments and method statements are provided as required, appropriate PPE and safe systems of work apply on every job, and we carry £10m public liability and £10m employers' liability insurance.

Who We Support

Managing agents · Freeholders · Resident Management Companies (RMCs) · Housing associations · Schools and educational facilities · Commercial and mixed-use developments

Why Choose Aldermans

✔ Trusted by 75+ managing agents
✔ 200+ live property service contracts across London and the Home Counties
✔ Full multi-trade capability under one instruction
✔ Same-day priority attendance for urgent issues
✔ CHAS Elite accredited, £10m PL and EL insurance
✔ One accountable point of contact, with photographic reporting as standard

Request Reactive Maintenance Support

Need a reliable reactive maintenance contractor for your block or portfolio? Contact the office to arrange attendance or discuss your requirements — we aim to respond to every enquiry within one working day.